Case Study – NDIS

Key Services: WHS Compliance, Safety Protocols, Employee Consultation, Organisational Communication

Tools Used: WHS Policies, Safety Protocols, Employee Consultation Policies

Key Results

• Task Completion Rate Improvement: 60%
• Regulatory Compliance: 100%
• Employee Satisfaction: 70%
• ROI Recovery Time: 12 months

Client Overview

An aged and disability care home approached Infinikey Solutions after receiving multiple WHS non-compliance notices from WorkSafe Australia. Their lack of workplace safety protocols posed significant risks to staff and residents, and the management faced growing legal and public scrutiny. The client needed urgent assistance to restore regulatory compliance, implement robust WHS policies, and improve organisational communication before the situation worsened.

Challenges

The care home was operating without essential WHS protocols, exposing employees and residents to potential hazards. The absence of a structured employee consultation policy and insufficient safety protocols further complicated the situation. Additionally, the management remained concerned about potential legal implications and the negative impact of public scrutiny if they didn’t address the issues promptly.

Solutions Delivered by Infinikey Solutions

WHS Compliance and Policy Overhaul

Infinikey Solutions conducted a comprehensive review of the facility’s existing policies and implemented a complete overhaul of the WHS policies to align with WHS Australia standards. This ensured that compliance with regulatory requirements was not only met but also continuously maintained through detailed protocols.

• Introduced comprehensive safety protocols to cover all potential hazards in the facility
• Establishing mandatory compliance, ensuring that all staff adhered to these newly introduced guidelines

Formulation of Employee Consultation Policy

Recognising the importance of employee input in care environments, we developed an Employee Consultation Policy that encouraged staff involvement in decision-making. This policy ensured better communication and gave employees a voice in management decisions that impacted resident care and workplace safety.

• Increased employee engagement by implementing regular consultation processes
• Improved organisational communication, bridging the gap between management and frontline workers

Eviction Policies for Resident Safety

We also devised an eviction policy to address cases where the care home could no longer safely meet a resident’s needs. This policy prioritised the well-being of both staff and residents by outlining clear guidelines for resident transfers.

• Resident safety protocols to manage cases where services were no longer viable
• Establishing legal and ethical frameworks to safeguard both residents and staff.

Periodic Audits and Policy Reviews

Infinikey Solutions recommended periodic audits and reviews of all safety protocols and policies to ensure ongoing compliance and adaptability. These reviews allowed the facility to stay up-to-date with regulatory changes and proactively adjust its safety measures.

• Continuous improvement through regular policy reviews and updates
• Risk mitigation strategies embedded into daily operations

Impact and Results

Within 12 months of implementing these tailored solutions, the aged and disability care home experienced significant improvements in both regulatory compliance and operational efficiency:

• 100% compliance with WHS Australia standards, eliminating further legal risks and improving the overall safety of the facility
• 70% employee satisfaction due to improved consultation processes and transparent communication between staff and management
• 60% improvement in task completion rates, driven by clear safety protocols and a structured performance management system
• Risk mitigation strategies provided a clear roadmap for handling potential safety incidents in the future, allowing the management to operate with greater confidence